Refund policy

We really hope that you love your Palm⁺ products. If for any reason you aren’t completely satisfied or you change your mind, you may return any product, unopened, in its original condition for a full refund or replacement (as appropriate) within 30 days. Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition.

Please be advised that we are unable to take returns on products that haven’t been purchased online. If you purchased a product at one of our authorised retailers or counters, please contact them directly.

In accordance with your statutory rights, you may return products :

• where there has been an error in the price or description of the product ordered or they are otherwise not as described; or
• the product is faulty (i.e unsatisfactory quality or unfit for purpose).

You are entitled to a refund where the products are returned to us within 30 days of purchase. After 30 days, you are entitled to a replacement product only.

If your goods are received as faulty or damaged once opened, please contact us at hello@palm-uk.com or  0161 507 4996 48 hours of receiving your order.

Please note that we may require images and/or videos of any damage for our records and may need to collect the product(s) for testing before a replacement or refund is issued.